Refund policy

Customer’s Right of Withdrawal

Pursuant to Article 64 of Legislative Decree No. 206/2005, a Customer who qualifies as a consumer has the right to withdraw from the purchase contract for any reason, without having to provide an explanation and without incurring any penalty, in accordance with the terms and procedures set forth in the following articles. If the terms and conditions prescribed for exercising the right of withdrawal, as specified in this paragraph and in the following articles, are not complied with, the customer will not be entitled to a refund of the amounts already paid to TAMATA S.R.L.; however, the customer may, at their own expense, retrieve the products in the condition in which they were returned to TAMATA S.R.L.. Otherwise, TAMATA S.R.L. may retain the products, in addition to the amounts already paid for their purchase. Three months after the date on which the items are made available to the Customer for pickup, the items will be destroyed or otherwise disposed of without any further notice or request for consent from the Customer. To exercise the right of withdrawal referred to in Article 19 above, the Customer must send TAMATA S.R.L. a notice to that effect within 10 business days from the date of receipt of the Products with respect to which the right of withdrawal is being exercised. This notice, drafted in accordance with legal requirements, must be sent via email to INFO@FLY3.IT or by fax, which MUST be sent within the aforementioned 10-day period.